What Makes Us Different

We get it, finding a trustworthy home care provider seems overwhelming. With so many companies claiming to be the best, how can you be sure that YOUR caregivers will meet your needs? Below is an overview of the ways we ensure our caregivers are trained and equipped to provide service that is second to none!

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Use of Technology

At 2nd Family, we embrace technology and use it to improve the level of care, provide transparency to our customers and ensure maximum accountability. From our website to our caregivers, technology is incorporated into every aspect of what we do:

  • GPS Mobile Timecard – our caregivers clock in and out via their phones and log every task they complete through the day.
  • Family Portal – log in to view your care schedule and virtually meet your caregiver. The portal also gives you access to your plan information and digital copies of all signed documents. Create multiple logins for all family members and easily get in touch with our staff through the message board.
  • LifeAid – a LifeAid system gives your loved one access to immediate assistance in emergency situations. (free with the Premium Care Package)
  • MedReminder – our digital medication reminder helps your loved one adhere to their medication schedule even when you or our caregivers are not around. (free with the Premium Care Package)
  • Caregiver Portal – our caregivers also have their own portal where they can access the newest healthcare resources and get to know their clients before starting a new shift.

RN Care Coordinators

nurse in aged care for the elderly

2nd Family uses RN Care Coordinators to help streamline our care process and provide the best service possible. Every new client gets a RN Care Coordinator who is a registered nurse or a certified geriatric care professional. This is your single point of contact for all issues—no need to call the office and talk to a different person every time you have a question or concern. Your coordinator is in constant communication with all caregivers who receive a general briefing and specific care instructions prior to assisting each new client.

Caregiver Training

All of our caregivers are carefully screened and trained before they start providing patient care. Our training course focuses on the policies, procedures and values of 2nd Family. Additionally, we ensure that our caregivers have training in CPR and are certified as nursing assistants. We also provide specialized training in caring for clients with Alzheimer’s, dementia, and other debilitating illnesses.

Nursing Home Care

Family Company

Family

We are a family company, and when our family is able to help yours, it means a lot to us. Everyone here at 2nd Family works as a team and supports our common goals and family values. We are also a big part of the local Eldersburg and Towson communities and consider our clients a part of our extended “second family.” As a family owned company, we understand your needs and your fears and so we follow something we call the “Grandma Rule”.

Grandma Rule

2nd Family was established essentially out of necessity and lack of reliable and accountable home care providers. Our story began when we started looking for a caregiver for our grandmother and discovered a huge disconnect between the care we wanted for her and the level of care available. We made it our goal to help others in a similar situation by offering a home care resource they can trust. We hand-pick our caregivers not only based on their experience, but also for their compassion, selflessness and desire to help. If we don’t trust a caregiver to care for our own grandma, we won’t be sending them to your home—that’s our grandma rule!

Do you need more information or want to discuss care for your loved one? Please, fill out the form below or give us a call at 443-609-3640.

Pop Pop and DeeDee

2nd Family Makes a Difference in the Lives of Families Throughout Maryland. Click to View the Areas.

Carroll County: Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Reisterstown (21136), Upperco (21155), Westminster (21157,21158), Keymar (21757), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Taneytown (21787), Union Bridge (21791), Woodbine (21797)

Baltimore County: Baldwin (21013), Cockeysville (21030), Hunt Valley (21031), Ellicott City (21043), Fork (21051), Freeland (21053), Glen Arm (21057), Glyndon (21071), Hampstead (21074), Hydes (21082), Joppa (21085), Kingsville (21087), Lutherville (21093, 21094), Timonium (21204), Manchester (21102), Marriottsville (21104), Monkton (21111), Owings Mills (21117), Parkton (21120), Perry Hall (21128), Phoenix (21131), Randallstown (21133), Reisterstown (21136), Sparks Glencoe (21152), Stevenson (21153), Upperco (21155), Upper Falls (21156), White Hall (21161), White Marsh (21162), Woodstock (21163), Towson (21204, 21286), Gwynn Oak (21207), Pikesville (21208), Baltimore (21206, 21209, 21210, 21212, 21215, 21224, 21229, 21235, 21239, 21241, 21250, 21252, 21282, 21284, 21285), Sparrows Point (21219), Middle River (21220), Essex (21221),Dundalk (21222), Halethorpe (21227), Catonsville (21228), Parkville (21234), Nottingham (21236), Rosedale (21237), Windsor Mill (21244), Boring (21020), Brooklandville (21022), Butler (21023), Chase (21027), Fort Howard (21052), Hunt Valley (21065), Long Green (21092), Maryland Line (21105), Riderwood (21139)

Baltimore City: Baltimore (21201, 21202, 21205, 21211, 21214, 21216, 21218, 21231, 21251, 21287, 21203, 21233, 21263, 21264, 21265, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21283, 21288, 21290, 21297, 21298), Raspeburg (21206), Gwynn Oak (21207), Pikesville (21208), Mt Washington (21209), Roland Park (21210), Govans (21212), Clifton (21213), Arlington (21215), Druid (21217), Dundalk (21222), Franklin (21223), Highlandtown (21224), Brooklyn (21225), Curtis Bay (21226), Halethorpe (21227), Catonsville (21228), Carroll (21229), Morrell Park (21230), Parkville (21234), Nottingham (21236), Rosedale (21237), Northwood (21239)

Howard County: Annapolis Junction (20701), Laurel (20723), Fulton (20759), Savage (20763), Highland (20777), Jessup (20794), Brookeville (20833), Clarksville (21029), Dayton (21036), Ellicott City (21042, 21043, 21041), Columbia (21044, 21045, 21046), Elkridge (21075), Hanover (21076), Marriottsville (21104), Woodstock (21163), Cooksville (21723), Glenelg (21737), Glenwood (21738), Mount Airy (21771), Sykesville (21784), West Friendship (21794), Woodbine (21797), Simpsonville (21150), Lisbon (21765

Montgomery County: Laurel (20707), Highland (20777), Glen Echo (20812), Bethesda (20814, 20816, 20817, 20889, 20892, 20894, 20813, 20824, 20827), Chevy Chase (20815, 20825), Cabin John (20818), Olney (20832, 20830), Brookeville (20833), Barnesville (20838), Beallsville (20839), Boyds (20841), Dickerson (20842), Rockville (20850, 20851, 20852, 20853, 20847, 20848, 20849) Potomac (20854, 20859), Derwood (20855), Sandy Spring (20860), Ashton (20861), Brinklow (20862), Burtonsville (20866), Spencerville (20868), Clarksburg (20871), Damascus (20872), Germantown (20874, 20876, 20875), Gaithersburg (20877, 20878, 20879, 20882, 20899, 20884, 20885, 20898), Montgomery Village (20886), Kensington (20895, 20891), Silver Spring (20901, 20902, 20903, 20904, 20905, 20906, 20910, 20907, 20908, 20911, 20914, 20915, 20916), Takoma Park (20912, 20913), Mount Airy (21771), Woodbine (21797), Washington (20088), Hyattsville (20787), Washington Grove (20880), Garrett Park (20896)

Frederick County: Frederick (21701, 21702, 21703), Woodsboro (21798), New Market (21774), Walkersville (21793) Monrovia (21770), Clarksburg (20871), Ijamsville (21754)

If you don't see your area listed, please contact us as our service area is continually growing.

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Contact 2nd Family to Learn What Homecare Options are Right For You.

experience you can trust.