Family Portal Technology

technology

Reliable and Accountable

From our own experience in hiring caregivers for our loved one, we know the importance of reliability and accountability.  We use the latest technology to provide as much transparency as possible to our clients and their families. Log into our “Family Portal” from any computer and access a variety of information.

Schedule

From the Family Portal you can view your upcoming schedule. Click on a shift to view a picture of your scheduled caregiver, eliminating the concern of seeing a new caregiver for the first time.

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View Past Shift Data

You can also view past shift data, including when they arrived, what they did, and when they left. When our caregivers arrive, they clock-in via their phones using GPS. If they are not yet at the client’s home, then the GPS will not allow them to clock-in. At the conclusions of their shifts, our caregivers post each task which they completed that day. Our advanced technology makes this process completely transparent, offering an unmatched level of reliability and accountability.

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Care Plan Information

Within the Family Portal you can also access all care plan information and every bit of paperwork which was signed during the initial consultation. No need to worry about digging through piles of paperwork to look for the information – we keep it all in one easy-to-find place for you.

Message Board

Finally, communicate quickly and easily with office staff using our Message Board feature. Not only will you receive a prompt response, but you’ll have a history of communication with the staff for your reference.

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Multiple Family Users

You can even register multiple family users per client account, so everyone can have their own log in information. No sharing user names or forgetting passwords. As you can see, transparency is a priority for us, and we go to great lengths to not only provide unmatched service, but to ensure that service is provided honestly and openly for your peace of mind.

Contact us today for more information on how you can schedule a free in-home consultation.

2nd Family Makes a Difference in the Lives of Families Throughout Maryland. Click to View the Areas.

Carroll County: Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Reisterstown (21136), Upperco (21155), Westminster (21157,21158), Keymar (21757), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Taneytown (21787), Union Bridge (21791), Woodbine (21797)

Baltimore County: Baldwin (21013), Cockeysville (21030), Hunt Valley (21031), Ellicott City (21043), Fork (21051), Freeland (21053), Glen Arm (21057), Glyndon (21071), Hampstead (21074), Hydes (21082), Joppa (21085), Kingsville (21087), Lutherville (21093, 21094), Timonium (21204), Manchester (21102), Marriottsville (21104), Monkton (21111), Owings Mills (21117), Parkton (21120), Perry Hall (21128), Phoenix (21131), Randallstown (21133), Reisterstown (21136), Sparks Glencoe (21152), Stevenson (21153), Upperco (21155), Upper Falls (21156), White Hall (21161), White Marsh (21162), Woodstock (21163), Towson (21204, 21286), Gwynn Oak (21207), Pikesville (21208), Baltimore (21206, 21209, 21210, 21212, 21215, 21224, 21229, 21235, 21239, 21241, 21250, 21252, 21282, 21284, 21285), Sparrows Point (21219), Middle River (21220), Essex (21221),Dundalk (21222), Halethorpe (21227), Catonsville (21228), Parkville (21234), Nottingham (21236), Rosedale (21237), Windsor Mill (21244), Boring (21020), Brooklandville (21022), Butler (21023), Chase (21027), Fort Howard (21052), Hunt Valley (21065), Long Green (21092), Maryland Line (21105), Riderwood (21139)

Baltimore City: Baltimore (21201, 21202, 21205, 21211, 21214, 21216, 21218, 21231, 21251, 21287, 21203, 21233, 21263, 21264, 21265, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21283, 21288, 21290, 21297, 21298), Raspeburg (21206), Gwynn Oak (21207), Pikesville (21208), Mt Washington (21209), Roland Park (21210), Govans (21212), Clifton (21213), Arlington (21215), Druid (21217), Dundalk (21222), Franklin (21223), Highlandtown (21224), Brooklyn (21225), Curtis Bay (21226), Halethorpe (21227), Catonsville (21228), Carroll (21229), Morrell Park (21230), Parkville (21234), Nottingham (21236), Rosedale (21237), Northwood (21239)

Howard County: Annapolis Junction (20701), Laurel (20723), Fulton (20759), Savage (20763), Highland (20777), Jessup (20794), Brookeville (20833), Clarksville (21029), Dayton (21036), Ellicott City (21042, 21043, 21041), Columbia (21044, 21045, 21046), Elkridge (21075), Hanover (21076), Marriottsville (21104), Woodstock (21163), Cooksville (21723), Glenelg (21737), Glenwood (21738), Mount Airy (21771), Sykesville (21784), West Friendship (21794), Woodbine (21797), Simpsonville (21150), Lisbon (21765

Montgomery County: Laurel (20707), Highland (20777), Glen Echo (20812), Bethesda (20814, 20816, 20817, 20889, 20892, 20894, 20813, 20824, 20827), Chevy Chase (20815, 20825), Cabin John (20818), Olney (20832, 20830), Brookeville (20833), Barnesville (20838), Beallsville (20839), Boyds (20841), Dickerson (20842), Rockville (20850, 20851, 20852, 20853, 20847, 20848, 20849) Potomac (20854, 20859), Derwood (20855), Sandy Spring (20860), Ashton (20861), Brinklow (20862), Burtonsville (20866), Spencerville (20868), Clarksburg (20871), Damascus (20872), Germantown (20874, 20876, 20875), Gaithersburg (20877, 20878, 20879, 20882, 20899, 20884, 20885, 20898), Montgomery Village (20886), Kensington (20895, 20891), Silver Spring (20901, 20902, 20903, 20904, 20905, 20906, 20910, 20907, 20908, 20911, 20914, 20915, 20916), Takoma Park (20912, 20913), Mount Airy (21771), Woodbine (21797), Washington (20088), Hyattsville (20787), Washington Grove (20880), Garrett Park (20896)

Frederick County: Frederick (21701, 21702, 21703), Woodsboro (21798), New Market (21774), Walkersville (21793) Monrovia (21770), Clarksburg (20871), Ijamsville (21754)

If you don't see your area listed, please contact us as our service area is continually growing.

areas serviced

Contact 2nd Family to Learn What Homecare Options are Right For You.

experience you can trust.