FAQs

Q. How do I get started with your home care services?
A. First of all, we need to know a little information about your specific request. It’s normally most helpful to have a 10 minute conversation on the phone. Please visit our request more information page, enter your information, and one of our Care Plan Consultants will give you a call. Or feel free to call us directly!

Q. Do you accept payments through insurance?
A. While in-home services may be covered by your Long Term Care insurance policy, most of our clients do not have insurance and pay us privately. Please discuss the payment arrangements during your appointment with your Care Plan Consultant. Each long-term care policy has specific criteria that must be met, including deductibles, medical condition, elimination periods, etc.

Q. Will Medicare or Medicaid pay for in-home service?
A. No, Medicare and/or Medicaid will not pay for in-home services. Those agencies will pay for in-home medical care only. Our services are considered non-medical, therefore we only accept private pay and Long Term Care insurance.

Q. How do I pay for services?
A. We accept ACH bank withdraw and all major credit cards. The vast majority of our clients prefer to utilize the automatic bank withdraw option.

Q. Can I request for services during the same day that I call in?
A. We find ways to respond to the home health care service requests of our clients.  Generally, we are able to assign a home health aide or registered nurse for your case in as early as 24 to 48 hours from the time that we receive your request.

Q. Do I have to commit to a minimum number of shifts or hours?
A. There is no up-front commitment! The shortest care shift that we provide is four hours. We have found that patients benefit greatly from having a consistent, weekly schedule because it provides continuity in the client’s life. Through our in-home consultation, we’ll help you determine the perfect, tailor-made care plan.

Q. How are the caregivers screened and trained?
A. All of our caregivers are carefully screened and trained prior to caring for patients. We conduct a thorough background check, inspect driving records, and perform a detailed employment reference check. Each one of our caregivers possesses a valid state license, in addition to training in the policies and procedures of 2nd Family.

Q. Who supervises the caregivers?
A. All of our caregivers are under the direct supervision of a Registered Nurse. Every 90 days, one of our RNs will reassess the care plan, ensuring that it is still applicable and meets all of your loved one’s needs. The care plan and its instructions are then passed on to the caregivers.

2nd Family Makes a Difference in the Lives of Families Throughout Maryland. Click to View the Areas.

Carroll County: Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Reisterstown (21136), Upperco (21155), Westminster (21157,21158), Keymar (21757), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Taneytown (21787), Union Bridge (21791), Woodbine (21797)

Baltimore County: Baldwin (21013), Cockeysville (21030), Hunt Valley (21031), Ellicott City (21043), Fork (21051), Freeland (21053), Glen Arm (21057), Glyndon (21071), Hampstead (21074), Hydes (21082), Joppa (21085), Kingsville (21087), Lutherville (21093, 21094), Timonium (21204), Manchester (21102), Marriottsville (21104), Monkton (21111), Owings Mills (21117), Parkton (21120), Perry Hall (21128), Phoenix (21131), Randallstown (21133), Reisterstown (21136), Sparks Glencoe (21152), Stevenson (21153), Upperco (21155), Upper Falls (21156), White Hall (21161), White Marsh (21162), Woodstock (21163), Towson (21204, 21286), Gwynn Oak (21207), Pikesville (21208), Baltimore (21206, 21209, 21210, 21212, 21215, 21224, 21229, 21235, 21239, 21241, 21250, 21252, 21282, 21284, 21285), Sparrows Point (21219), Middle River (21220), Essex (21221),Dundalk (21222), Halethorpe (21227), Catonsville (21228), Parkville (21234), Nottingham (21236), Rosedale (21237), Windsor Mill (21244), Boring (21020), Brooklandville (21022), Butler (21023), Chase (21027), Fort Howard (21052), Hunt Valley (21065), Long Green (21092), Maryland Line (21105), Riderwood (21139)

Baltimore City: Baltimore (21201, 21202, 21205, 21211, 21214, 21216, 21218, 21231, 21251, 21287, 21203, 21233, 21263, 21264, 21265, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21283, 21288, 21290, 21297, 21298), Raspeburg (21206), Gwynn Oak (21207), Pikesville (21208), Mt Washington (21209), Roland Park (21210), Govans (21212), Clifton (21213), Arlington (21215), Druid (21217), Dundalk (21222), Franklin (21223), Highlandtown (21224), Brooklyn (21225), Curtis Bay (21226), Halethorpe (21227), Catonsville (21228), Carroll (21229), Morrell Park (21230), Parkville (21234), Nottingham (21236), Rosedale (21237), Northwood (21239)

Howard County: Annapolis Junction (20701), Laurel (20723), Fulton (20759), Savage (20763), Highland (20777), Jessup (20794), Brookeville (20833), Clarksville (21029), Dayton (21036), Ellicott City (21042, 21043, 21041), Columbia (21044, 21045, 21046), Elkridge (21075), Hanover (21076), Marriottsville (21104), Woodstock (21163), Cooksville (21723), Glenelg (21737), Glenwood (21738), Mount Airy (21771), Sykesville (21784), West Friendship (21794), Woodbine (21797), Simpsonville (21150), Lisbon (21765

Montgomery County: Laurel (20707), Highland (20777), Glen Echo (20812), Bethesda (20814, 20816, 20817, 20889, 20892, 20894, 20813, 20824, 20827), Chevy Chase (20815, 20825), Cabin John (20818), Olney (20832, 20830), Brookeville (20833), Barnesville (20838), Beallsville (20839), Boyds (20841), Dickerson (20842), Rockville (20850, 20851, 20852, 20853, 20847, 20848, 20849) Potomac (20854, 20859), Derwood (20855), Sandy Spring (20860), Ashton (20861), Brinklow (20862), Burtonsville (20866), Spencerville (20868), Clarksburg (20871), Damascus (20872), Germantown (20874, 20876, 20875), Gaithersburg (20877, 20878, 20879, 20882, 20899, 20884, 20885, 20898), Montgomery Village (20886), Kensington (20895, 20891), Silver Spring (20901, 20902, 20903, 20904, 20905, 20906, 20910, 20907, 20908, 20911, 20914, 20915, 20916), Takoma Park (20912, 20913), Mount Airy (21771), Woodbine (21797), Washington (20088), Hyattsville (20787), Washington Grove (20880), Garrett Park (20896)

Frederick County: Frederick (21701, 21702, 21703), Woodsboro (21798), New Market (21774), Walkersville (21793) Monrovia (21770), Clarksburg (20871), Ijamsville (21754)

If you don't see your area listed, please contact us as our service area is continually growing.

areas serviced

Contact 2nd Family to Learn What Homecare Options are Right For You.

experience you can trust.