Home Care Checklist

9/20/2016

Senior care is a broad term, with many companies offering many combinations of services. When it comes to Senior Home Care, “home” can be defined in several different ways. “Home” can be a traditional single-family home, an independent living facility, or even an assisted living facility where supplemental care is required. Regardless of the definition of “home”, there are some important questions to answer before deciding on a Senior Home Care provider.

Here are the 10 most important questions to ask senior care agencies:

1. Are you licensed with the state? All senior care agencies are required to be licensed as a Residential Service Agency with the state of Maryland. No license, no way!

2. Do you use only CNA and/or GNA certified caregivers? Many agencies, while licensed with the state, use caregivers who don’t possess the proper individual certifications to perform care in an attempt to save money. If the caregiver needs to physically touch a senior, then a CNA or GNA license is required.

3. Are the caregivers insured and bonded by the agency? It’s important to ensure that the home care agency is insuring all caregivers who work under their umbrella. Uninsured caregivers could prove to be a financial liability for you in the event of an incident.

4. How are caregivers screened for employment? It goes without saying that this step is critical in providing superb care. Ask specific questions to make sure that the company is doing it’s due diligence in weeding out the pretenders from the superstars.

5. What training do you provide your employees? Training varies widely, so ask for details.

6. What are your care oversight and management procedures? Companies vary greatly on this topic. Some agencies are full-service agencies, managing the care process from start to finish. Others function more as a placement agency, matching you up with a caregiver and then removing themselves from the picture. Decide how much care oversight you want, and then ask for a detailed description of how each agency manages the process.

7. How does scheduling work? Again, there are a ton of variations here. The most reputable agencies utilize electronic scheduling and typically schedule 2-weeks in advance. Ask about caregiver consistency and availability.

8. Are your caregivers employees or contractors? If the caregivers are not W-2 employees of the agency, then you may end up on the hook for payroll paperwork, including taxes, insurance, and/or benefits. Make sure you clarify who take care of caregiver compensation requirements.

9. What happens if my scheduled caregiver is sick or unable to work? The agencies who manage  your care will usually be able to find a replacement caregiver for that day. Agencies who are not involved in managing care typically will not have a replacement. This is where paying a little extra to have managed care can greatly benefit the overall experience.

10. How do you handle Long Term Care insurance claims? Again, this varies widely from agency to agency. Look for someone who uses electronic records and can process shift logs and invoice automatically for you. Otherwise, you’ll be stuck collecting paper shift logs from the caregivers for each shift worked. This can be tedious and time consuming.

2nd Family Makes a Difference in the Lives of Families Throughout Maryland. Click to View the Areas.

Carroll County: Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Reisterstown (21136), Upperco (21155), Westminster (21157,21158), Keymar (21757), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Taneytown (21787), Union Bridge (21791), Woodbine (21797)

Baltimore County: Baldwin (21013), Cockeysville (21030), Hunt Valley (21031), Ellicott City (21043), Fork (21051), Freeland (21053), Glen Arm (21057), Glyndon (21071), Hampstead (21074), Hydes (21082), Joppa (21085), Kingsville (21087), Lutherville (21093, 21094), Timonium (21204), Manchester (21102), Marriottsville (21104), Monkton (21111), Owings Mills (21117), Parkton (21120), Perry Hall (21128), Phoenix (21131), Randallstown (21133), Reisterstown (21136), Sparks Glencoe (21152), Stevenson (21153), Upperco (21155), Upper Falls (21156), White Hall (21161), White Marsh (21162), Woodstock (21163), Towson (21204, 21286), Gwynn Oak (21207), Pikesville (21208), Baltimore (21206, 21209, 21210, 21212, 21215, 21224, 21229, 21235, 21239, 21241, 21250, 21252, 21282, 21284, 21285), Sparrows Point (21219), Middle River (21220), Essex (21221),Dundalk (21222), Halethorpe (21227), Catonsville (21228), Parkville (21234), Nottingham (21236), Rosedale (21237), Windsor Mill (21244), Boring (21020), Brooklandville (21022), Butler (21023), Chase (21027), Fort Howard (21052), Hunt Valley (21065), Long Green (21092), Maryland Line (21105), Riderwood (21139)

Baltimore City: Baltimore (21201, 21202, 21205, 21211, 21214, 21216, 21218, 21231, 21251, 21287, 21203, 21233, 21263, 21264, 21265, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21283, 21288, 21290, 21297, 21298), Raspeburg (21206), Gwynn Oak (21207), Pikesville (21208), Mt Washington (21209), Roland Park (21210), Govans (21212), Clifton (21213), Arlington (21215), Druid (21217), Dundalk (21222), Franklin (21223), Highlandtown (21224), Brooklyn (21225), Curtis Bay (21226), Halethorpe (21227), Catonsville (21228), Carroll (21229), Morrell Park (21230), Parkville (21234), Nottingham (21236), Rosedale (21237), Northwood (21239)

Howard County: Annapolis Junction (20701), Laurel (20723), Fulton (20759), Savage (20763), Highland (20777), Jessup (20794), Brookeville (20833), Clarksville (21029), Dayton (21036), Ellicott City (21042, 21043, 21041), Columbia (21044, 21045, 21046), Elkridge (21075), Hanover (21076), Marriottsville (21104), Woodstock (21163), Cooksville (21723), Glenelg (21737), Glenwood (21738), Mount Airy (21771), Sykesville (21784), West Friendship (21794), Woodbine (21797), Simpsonville (21150), Lisbon (21765

Montgomery County: Laurel (20707), Highland (20777), Glen Echo (20812), Bethesda (20814, 20816, 20817, 20889, 20892, 20894, 20813, 20824, 20827), Chevy Chase (20815, 20825), Cabin John (20818), Olney (20832, 20830), Brookeville (20833), Barnesville (20838), Beallsville (20839), Boyds (20841), Dickerson (20842), Rockville (20850, 20851, 20852, 20853, 20847, 20848, 20849) Potomac (20854, 20859), Derwood (20855), Sandy Spring (20860), Ashton (20861), Brinklow (20862), Burtonsville (20866), Spencerville (20868), Clarksburg (20871), Damascus (20872), Germantown (20874, 20876, 20875), Gaithersburg (20877, 20878, 20879, 20882, 20899, 20884, 20885, 20898), Montgomery Village (20886), Kensington (20895, 20891), Silver Spring (20901, 20902, 20903, 20904, 20905, 20906, 20910, 20907, 20908, 20911, 20914, 20915, 20916), Takoma Park (20912, 20913), Mount Airy (21771), Woodbine (21797), Washington (20088), Hyattsville (20787), Washington Grove (20880), Garrett Park (20896)

Frederick County: Frederick (21701, 21702, 21703), Woodsboro (21798), New Market (21774), Walkersville (21793) Monrovia (21770), Clarksburg (20871), Ijamsville (21754)

If you don't see your area listed, please contact us as our service area is continually growing.

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