4 Questions to Ask Your Maryland Senior Home Care Provider

3/25/2015

If it’s your first time looking for a Maryland home care provider for your loved one, you’ve come to the right place. Selecting the right home care service is not as easy as it seems. You will soon discover that not every company you speak with will offer the level of care your loved one deserves. To help you weed out the bad matches, here are four important questions you should ask you senior home care provider before hiring them.

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How was your company started?

There are many home care companies in Maryland. It’s important to hire the company that entered this field for the right reasons. 2ndFamily was started because we’ve been on the other side of home care, trying to find a good caregiver for our grandmother. At the time, no local senior home care provider was offering the level of services we were seeking. Naturally, we always want only the best for our loved ones. Knowing a little about the company will help you get a feel for how it will fit with your family.

How do you screen your caregivers?

The care you want for your loved one is only as good as the people who provide it. Without kind, caring, experienced and compassionate caregivers, there won’t be any value in the home care service. Some of the common employee screening methods include criminal background checks, driving record checks and professional references. This is the least every home care provider should do to make sure only the right people make the cut. The companies who go the extra mile will also provide some ongoing training and specialization regarding Alzheimer’s, dementia, etc.

Are your caregivers trained?

It takes more than a caring nature to be a good caregiver. Caregivers should at least have basic medical knowledge such as CPR training. At 2ndFamily, all of our caregivers are Certified Nursing Assistants. Patients with Alzheimer’s or Dementia often require specialized care, so if your loved one suffers from any of these conditions, ask your home care provider if their caregivers receive appropriate training.

How do you assure quality of care?

Your Maryland home care provider should have a system in place to evaluate performance of its employees, as well as to provide you with transparent reports. How does your home care provider achieve this? We require our caregivers to clock in and out of their shifts, as well as complete a log of every task they’ve completed during the visit. This information is automatically synced to our online portal where you can access it from your computer or mobile device. Self-evaluation, as well as evaluation by the supervisor is also a part of our quality assurance process.

Of course, this is just the tip of the iceberg, You might have other questions in mind pertaining to your specific home care situation. If you are looking for a home care provider who accepts long-term care insurance, make sure this is also clear before you make your decision.

And if you want to find out more about how we approach home care at 2ndFamily, feel free to contact us online, call us at 443-609-3640 or visit one of our offices in Sykesville or Towson.

2nd Family Makes a Difference in the Lives of Families Throughout Maryland. Click to View the Areas.

Carroll County: Finksburg (21048), Hampstead (21074), Manchester (21102), Marriottsville (21104), Reisterstown (21136), Upperco (21155), Westminster (21157,21158), Keymar (21757), Mount Airy (21771), New Windsor (21776), Sykesville (21784), Taneytown (21787), Union Bridge (21791), Woodbine (21797)

Baltimore County: Baldwin (21013), Cockeysville (21030), Hunt Valley (21031), Ellicott City (21043), Fork (21051), Freeland (21053), Glen Arm (21057), Glyndon (21071), Hampstead (21074), Hydes (21082), Joppa (21085), Kingsville (21087), Lutherville (21093, 21094), Timonium (21204), Manchester (21102), Marriottsville (21104), Monkton (21111), Owings Mills (21117), Parkton (21120), Perry Hall (21128), Phoenix (21131), Randallstown (21133), Reisterstown (21136), Sparks Glencoe (21152), Stevenson (21153), Upperco (21155), Upper Falls (21156), White Hall (21161), White Marsh (21162), Woodstock (21163), Towson (21204, 21286), Gwynn Oak (21207), Pikesville (21208), Baltimore (21206, 21209, 21210, 21212, 21215, 21224, 21229, 21235, 21239, 21241, 21250, 21252, 21282, 21284, 21285), Sparrows Point (21219), Middle River (21220), Essex (21221),Dundalk (21222), Halethorpe (21227), Catonsville (21228), Parkville (21234), Nottingham (21236), Rosedale (21237), Windsor Mill (21244), Boring (21020), Brooklandville (21022), Butler (21023), Chase (21027), Fort Howard (21052), Hunt Valley (21065), Long Green (21092), Maryland Line (21105), Riderwood (21139)

Baltimore City: Baltimore (21201, 21202, 21205, 21211, 21214, 21216, 21218, 21231, 21251, 21287, 21203, 21233, 21263, 21264, 21265, 21270, 21273, 21274, 21275, 21278, 21279, 21280, 21281, 21283, 21288, 21290, 21297, 21298), Raspeburg (21206), Gwynn Oak (21207), Pikesville (21208), Mt Washington (21209), Roland Park (21210), Govans (21212), Clifton (21213), Arlington (21215), Druid (21217), Dundalk (21222), Franklin (21223), Highlandtown (21224), Brooklyn (21225), Curtis Bay (21226), Halethorpe (21227), Catonsville (21228), Carroll (21229), Morrell Park (21230), Parkville (21234), Nottingham (21236), Rosedale (21237), Northwood (21239)

Howard County: Annapolis Junction (20701), Laurel (20723), Fulton (20759), Savage (20763), Highland (20777), Jessup (20794), Brookeville (20833), Clarksville (21029), Dayton (21036), Ellicott City (21042, 21043, 21041), Columbia (21044, 21045, 21046), Elkridge (21075), Hanover (21076), Marriottsville (21104), Woodstock (21163), Cooksville (21723), Glenelg (21737), Glenwood (21738), Mount Airy (21771), Sykesville (21784), West Friendship (21794), Woodbine (21797), Simpsonville (21150), Lisbon (21765

Montgomery County: Laurel (20707), Highland (20777), Glen Echo (20812), Bethesda (20814, 20816, 20817, 20889, 20892, 20894, 20813, 20824, 20827), Chevy Chase (20815, 20825), Cabin John (20818), Olney (20832, 20830), Brookeville (20833), Barnesville (20838), Beallsville (20839), Boyds (20841), Dickerson (20842), Rockville (20850, 20851, 20852, 20853, 20847, 20848, 20849) Potomac (20854, 20859), Derwood (20855), Sandy Spring (20860), Ashton (20861), Brinklow (20862), Burtonsville (20866), Spencerville (20868), Clarksburg (20871), Damascus (20872), Germantown (20874, 20876, 20875), Gaithersburg (20877, 20878, 20879, 20882, 20899, 20884, 20885, 20898), Montgomery Village (20886), Kensington (20895, 20891), Silver Spring (20901, 20902, 20903, 20904, 20905, 20906, 20910, 20907, 20908, 20911, 20914, 20915, 20916), Takoma Park (20912, 20913), Mount Airy (21771), Woodbine (21797), Washington (20088), Hyattsville (20787), Washington Grove (20880), Garrett Park (20896)

Frederick County: Frederick (21701, 21702, 21703), Woodsboro (21798), New Market (21774), Walkersville (21793) Monrovia (21770), Clarksburg (20871), Ijamsville (21754)

If you don't see your area listed, please contact us as our service area is continually growing.

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